Uncategorized Only the CEO Can Design How a Company Sells β Moving from Using a CRM to Designing With One
We installed a CRM, but the numbers did not move. I hear this constantly. The cause is almost always the same: the CRM h...
Uncategorized Decision Patterns Before You Fear “AI Will Take My Job”: Audit by Tasks, Not Job Titles
Talk of "AI is going to take our jobs" spreads fear on the front lines, and everyone freezes. Management sounds the call...
Business Process The Faster You Adopt AI, The More It Breaks β Why You Need a Design You Can Roll Back
"Our competitors are moving, so hurry up." This is the phrase you hear most often on the front lines of AI adoption.What...
Business Process Before You Hand Off Your Business to AI: The Case for Stoppable Automation
"If we hand emails and SOPs over to AI, we'll be so much more efficient." More and more small and mid-sized businesses a...
Organization Design Hire More People or Deconstruct the Workflow First?
Why Do We Keep Making This Same Decision?Once a business grows beyond a certain scale, organizations inevitably enter a ...
Business Process The Hidden Contract Risks Created by Person-Dependent Operations
"It's Fine Because That Person Handles It" is a Dangerous TrapDo you hear conversations like this in your company?"That ...
Organization Design Decision Pattern 6: Increase Approvals or Reduce Decision-Makers?
The Phenomenon: "More Checks, Slower Decisions"As an organization expands, voices naturally increase saying, "Let's chec...
Decision Patterns Risk Design that Tolerates Temporary Disruption
When This Decision Becomes a ProblemWhen changing course, reorganizing teams and roles, or introducing new systems and r...
Business Process Decision Pattern 19: Hide Failures or Structure Them?
Should You Hide Failures? Or How to Turn Them into Company Assets | Reversible Management body { font-family: 'Hiragino ...
Decision Patterns The Danger of Systems That Don’t Record Failures
When This Judgment Becomes a ProblemWhen systems and workflows are well-established, procedures are running, numbers are...